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Category: Business
Word Count: 2035
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Krispy Kreme Operations
Introduction
     Krispy Kreme is a national franchised doughnut shop. The franchise we chose to study is located in Rochester New York on Jefferson Road. Of the various operations that take place at a typical Krispy Kreme doughnut shop, we chose to study the drive-through operation.

The Drive-thru Operation
     The drive-through is a service operation. A typical customer would drive by a Krispy Kreme shop and notice the logo and decide to get a doughnut. They have two options: first, go into the
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